TERMS AND CONDITIONS
The price list supersedes any older versions and shall be effective on the date of issue.
It has been split in two parts, based on the types of products.
All prices are retail, unless they correspond to products that are priced in bulk (packages of special cables) and do not include VAT or recycling taxes.
For products charged with a recycling tax, this shall be separately listed under each product in the bill of sale.
Prices are subject to change without prior notice, therefore please ask the customer service department for the updated price of the products you wish to purchase,prior to submitting an order.
We shall not accept products returned due to price changes.
INVOICING
All our products are invoiced at current prices, with the exception of those priced in bulk or subject to a written quantity-based offer.
Discounts are effective for all products that are not priced in bulk and are shown per product on the invoice.
These terms and conditions are subject to change without prior notice, therefore please consult with your salesperson for confirmation.
HOW TO ORDER
You may place an order in any of the following ways:
- by sending a fax to 0030 210-3428691. If the line is busy, please resend to 0030 210-3428692
- by sending an email to: sales@topelcom.gr & info@topelcom.gr or by directly emailing your sales representative
- by using your account and the online ordering system on our company website
- by contacting the customer service department at 0030 210-3428690/693.
To ensure a faster and safer ordering process, please submit your orders in writing, referencing:
- the TOP code & the product code
- a detailed product description, as well as the exact number of products you wish to purchase.
If you fail to specify a desired quantity, you shall be send the Minimum Order Quantity.
SHIPPING/ DELIVERING PRODUCTS
Products are shipped on behalf of and under the responsibility of the purchaser.
Our company may not be held liable for any lost or damaged products in transit.
Products are insured only if the client submits a written request thereto and undertakes any associated costs.
We deliver products directly to your premises, if these fall within the delivery boundaries (Athens), and to carrier premises for shipments outside of Athens,
on the condition that the minimum net value of your order is 200 euro per delivery.
For deliveries at our premises (products collected by the client or a designated carrier) the minimum net value is 50 euro plus VAT, which is our minimum invoicing value. Alternatively, if the net value is less than 200 euro, we have a standing special-rate agreement with a carrier service, where the client
is invoiced for shipping costs. In any other case, products may be collected from our headquarters, upon request.
RETURNED PRODUCTS POLICY & PROCEDURES
Proper procedures to be followed in order to grant a return process to our company are presented hereunder:
• Returned products are accepted within 30 days, from the date of the consignment note
• The cost is always covered by the sender unless a proven mistake on executing the order is due to TOP's mishandling in any case. In this incident our company bears the cost of shipment
• RMA form must be filled out properly, including all the fields (Invoice number, date of purchase, reasons, etc.). Please send the completed form via Fax. (210 - 3428691) to receive the necessary RMA number
• After receiving the reference RMA number, you should always seal the form and notify the company by providing the name of the transport agency if the shipment is prepaid. Tel. 210 - 3428690 (ext.20)
• If the transport cost is to be charged to our company, the company will select the transport agency and it will be indicated to you.
• In any case of defective products concerned, the phrase "to be checked" must be marked visibly, in the cell "traffic purpose" of the consignment note, in order to avoid tax offenses
Returned goods will not be received if any of the above procedures are not followed:
In addition to, the company will not receive products which:
• Are not accompanied by a consignment note
• Are transported in a package which does not ensure the correct/safe transportation
• The packaging of any return product is damaged or in a bad condition due to any reason, including handling and transportation. (A product to be returned, is considered as a set with its proper packaging).
In case of a forced return beyond 30 days and up to 60 days, the value of the credit note will be reduced by 20% and from 60 to 90 days by 30% from the product market value.
Beyond 90 days of the purchase date, returned goods will not be accepted.
Returns for inspection and repair do not have a time limit, however, it must not exceed two years, which is the maximum product warranty period from the date of invoice.
Please mention the failure condition experienced regarding the returned products, because if there is any malfunction or the damage occurred due to incorrect usage, there will be a charge.
Important Notice: Returns of the items from the "STOCK CLEARANCE" category are not accepted.
It is strongly recommended that you should follow all the procedures defined by the ISO Management System 9001: 2008 which our company is certified accordingly.
PAYMENTS
We cooperate with all major banks to facilitate payments via current accounts.
If you use this option, please include your full company name and request proof of deposit. In any case, payment of balance due is demonstrated either by our proof of receipt or by the bank deposit slip.
To send in a check and charge our account, you may only use the courier services we work with.
For more information, please consult with our accounts manager, otherwise all costs will be covered by you.
It is imperative that invoices are reimbursed in accordance with our terms and conditions of sale, as these have been agreed upon and are detailed on the lower left part of the actual invoice.
Any delay will force us to charge interest for as long as payments remain outstanding.
Furthermore, each customer is assigned a charging cap, which includes any
post-dated checks, equivalent to their invoicing cap.